We offer a 30-day guarantee starting from the invoice date on all products purchased from our store. Simply return the item in the original packaging in new condition (for hygienic reasons, we ask that neck pillows be unopened) for a refund of the product price less shipping and a 10% restocking fee. No questions asked! After 30 days any product warranty repair or replacement is handled directly through the manufacturer. E-mail: sales@vitalityweb.com BackSport Health Products 13820 Stowe Dr Poway (San Diego), CA 92064 Telephone: (800) 315-3496 9am-5pm PST Toll Free Fax: (888) 280-0299 24hrs